Telecommunication giant, Etisalat Nigeria, has reacted to Julius Agwu’s seven day ultimatum to the company that it should compensate him with the sum of N100 million or risk legal action over “alleged unlawful and unjustified blocking and/or swapping” of his Etisalat GSM phone number 08189555555.
Agwu demanded the compensation through his lawyer, Festus Keyamo, due to what he termed lost of business opportunities and the inconvenience experienced by him during the period.
Keyamo in a letter dated 26 November, 2013 to the company stated that “in the event that you fail, refuse or neglect to accede to our above stated demand within seven (7) days from the receipt of this letter, we shall be compelled to set in motion against you, all legal machineries necessary to obtain legal remedy for our client.”
The letter further stated that the company’s actions of unlawfully blocking and/or swapping of Agwu’s line occasioned loss of business opportunities for him.
Etisalat’s Public Relations Manager, Chineze Amanfo, while reacting to the allegation through an email sent to our reporter, stated that contrary to the reportage of the issue on the blogs and news sites, a SIM swap was performed on the said line after the requester provided the company’s customer care executives with necessary SIM replacement information, in accordance with laid down NCC regulations and process for SIM swap.
She added that the SIM replacement information includes security and personal requirements to the owner, which the requester provided before the swap was effected.
“Subsequently, upon a report made at our office by Mr. Agwu that he is the owner of the line and did not authorize anyone to swap it, our customer care executives promptly restored the line as well as the airtime lost during the swap process.
“Etisalat Nigeria is currently carrying out an internal investigation into the SIM swap incident and will refer the matter to the appropriate agencies for further investigation as may be necessary.
“We wish to assure the general public that Etisalat Nigeria is committed to the protection of the rights of its subscribers and to continue to provide value adding services to its customers.
“We will spare no effort to unravel the circumstances surrounding the alleged unauthorized SIM swap while encouraging our customers and the general public to protect their personal information at all times,” she stated.
Popular comedian, Julius Agwu is reported to have taken legal action against mobile network operator, Etisalat, for blocking and swapping his line and failing to resolve the issue after several correspondence and meetings on the matter. A statement from Festus Keyamo, legal counsel to Julius, presented the following demand:
TAKE NOTICE that we have our client’s firm instruction to demand and hereby the sum of N100,000,000.00 (One Hundred Million Naira) as compensation for the loss of business opportunities and the inconvenience caused our client by reason of your unlawful and unjustified blocking and/or swapping of our client’s Etisalat GSM phone line.
TAKE FURTHER NOTICE that in the event that you fail, refuse or neglect to accede to our above stated demand within seven (7) days from the receipt of this letter, we shall be compelled to set in motion against you, all legal machineries necessary to obtain legal remedy for our client.
According to the news report, there hasn’t been an official response from Etisalat. Full details of the story are available on the daily Times website: Julius Agwu Sues Etisalat
culled from mobility . ng
TELECOMMUNICATIONS regulator, the Nigerian Communications Commission, has ordered MTN Nigeria to collapse the rates for its on-net and off-net voice services, which it said has a 300 per cent differential with effect from today, May 1.
The NCC, in a report titled, ‘Determination of dominance in selected communications markets in Nigeria,” signed by Mr. Eugene Juwah, Executive Vice Chairman, NCC, said it plans to make a determination of pricing principle to address the rates charged for on-net and off-net voice calls for all other operators, to manage dominance in the market.
The NCC also disclosed that competition in the Nigerian mobile voice market is not highly competitive, and using what it called the HHI, said MTN with 44 percent of the market share has emerged the dominant operator in the mobile voice segment.
According to Juwah, an industry review showed phone calls between MTN customers cost three times lower than calls to other networks, indicative of the likely establishment of a calling club for MTN subscribers.
Juwah said, “As a result of the determination outlined above, the Commission has resolved to immediately enforce and implement accounting separation on the dominant operator; ensure that the differential between the on-net and off-net retail tariffs will immediately collapsed, while the tariff for on-net and off-net will be the same and subject to periodic review.
Continuing, in the wholesale Leased Lines and Transmission Capacity market, which are in the upstream segment of the telecoms market, the NCC said the dominant operators, MTN and Glo jointly control 62 per cent of the market, and they shall be required to adhere to the following obligations as the Commission will come up with a price cap for wholesale services and price floor for retail services, and subject to periodic review.
“The Commission may require the dominant operator to submit details on specific aspects of its operations from time as the need arises.”
“The Commission will immediately enforce and implement account separation on the joint dominant operators.
“The commission may require any of the joint dominant operators to submit details on specific aspects of its operations from time to time as the need arises.
“The determination shall take effect from 1st May 2013 and remain valid and binding on Licenses for the services specified in relevant market segments of the section, until further reviewed by the Commission.”
NCC said there are about 113 million mobile phone subscribers at the end of 2012, with MTN Nigeria leading with 47 million lines.
Globacom followed with 24 million users, Bharti Airtel had 23 million customers while Etisalat, had 14 million.
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The Telecoms sector is one of the fastest growing sector of the Nigerian economy since the deregulation of the mobile phone market over a decade ago. Many network providers were skeptical at first to enter the Nigerian market, because it was virgin and democracy was nascent in Nigeria, many of the companies who dared to enter the market have not regretted it since then as many of them have made loads of profit in the sector. Today, the Nigerian telecoms market is a hot market to potential investors.
The use of cell-phones over the years has soared, and have mostly replaced the unreliable services of the Nigerian Telecommunications Limited (NITEL). This fast growth has deepened competition and regulations by the Nigerian communications commission (NCC) has caused a steady drop of costs of the service and a general improvement of service in the sector, although Nigeria still ranks high in cost of GSM tariff and telecoms in the world index.
However it just got better, the Nigerian customer can now switch to a preferred service provider while still retaining mobile number, no inhibitions. This fianlly places the Nigerian customer as king in this service sector, customer satisfaction should be the utimate goal of any network in Nigeria today hoping to make profit.
We would be following how porting will eventually shape customer behavior and service providers in the near future.
Follow this blog for more on Nigerian customer and the telecoms sector.
- Hafez Ayetoro “PORTS” From Etisalat To MTN (mojidanisa2.wordpress.com)
- Nigeria Phone Rule Toughens Turf Battle for MTN, Airtel – Bloomberg (bloomberg.com)
- Airtel declares readiness for number portability (vanguardngr.com)
- Implementation of Nigerian Content retains $380bn capital (transformationwatch.com)