Why a need for a blog like this?
“The customer is always right” is a famous business slogan. The underlying truth behind this statement is recognizing that customers are the life blood for any business. Understanding the importance of good customer service is essential for a healthy business in creating new customers, keeping loyal customers, and developing referrals for future customers.
In Nigeria today, there are tons of businesses providing goods and services in return for money, rating these goods and services from the Nigerian customers has become very imperative, considering a growing culture of poor customer service and relations by businesses in Nigeria. The culture of excellent customer service and products is yet to be popular in the Nigerian market today, a platform like this will catalyze a process towards excellence. We are creating an online community-based rankings of good (and bad) customer service in Nigeria, this will enable real time analysis of Nigerian customer satisfaction issues.
We at customerNG believe that “it’s a free market and you the customer, says who is and stays market king”. There are several ways this project is useful and we will be revealing them from post to post.
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