THE 2012 KPMG CUSTOMER SATISFACTION SURVEY

Link Posted on May 9, 2013 Updated on September 12, 2013

THE 2012 KPMG CUSTOMER SATISFACTION SURVEY OF NIGERIAN BANKS

Customer satisfaction index by the KPMG group of Nigerian banks for 2012. The survey is composed of five key factors 1) Convenience 2) Customer care 3) Transaction Methods and Systems 4) Pricing 5) Product/Service offering.

Check out how different Nigerian banks fair in this recent survey.

Download here